Frequently Asked Questions

Why Choose OnCell?

Purchasing Factor OnCell Others
Leading Provider to Several Million Users
 YesNone
Free Marketing Templates
 YesSome
Professional Prompts
 YesNone
Free Trial  Yes Some
Online Registration for Trial  Yes None
Secondary Audio Option
 Yes
 		None
Caller Recognition 
 Yes
 		None
Welcome Back Message
 Yes
 		None
Sponsor Message Option
 Yes
 		None
Wide Range of Market Spaces
 Yes
 		None
Interactive Scavenger Games
 Yes
 		None
Global Services Available
 Yes
 		None
Flat Pricing (not charged per call or min)  Yes None
Seasonal Pricing  Yes None
Geotagging
 Yes
 		None
iPhone Applications
 Yes
 		Some
Video Tour Stops
 Yes
 		None
Intelligent Call Routing
 Yes
 		None
No Contract Option  Yes Some
Record Tour Over Phone  Yes Some
Real-Time Call Stats  Yes Some
Customer Dashboard  Yes None
In-house Recording Option  Yes Some
Local Phone Number  Yes Some
Dedicated Client Account Manager  Yes Some
Experienced Telecommunications Support Team  Yes None
Custom Prompts  Yes Some
Marketing Collateral Support  Yes Some
Visitor Comment Line  Yes Some
Activity Alerts  Yes None
Text Messaging and Texting Games
  Yes Some
All Languages Supported
  Yes Some
Multiple Formats (iPod, mp3)  Yes Some
Client List from All Disciplines  Yes Some
Multimedia Applications  Yes Some
24x7 Support  Yes None
Still Images  Yes None
Mp3 and Podcast Converter  Yes None
Google Caller Location Map  Yes None
All of the Above  Yes None

How do I build a cell phone tour?

Creating a cell phone tour is a combination of art and science. We've got the blueprint for success.

We assign a Client Account Manager (CAM) to share best practices of our clients and to help you project manage the tour creation and launch.

Tour Creation Summary:

  1. Identify which exhibits or points of interest to include as "stops."
  2. Create your script or re-purpose existing written content.
  3. Record / narrate your tour over our recording line or upload the recorded file into your MyOnCell account.
  4. Label your stops with the tour phone number and stop number.
  5. Market your tour at your venue and on your website.

What will it cost?

Our services are priced at a flat monthly rate - no charge per call, per minute or no charges tacked on for total calls each month.

You'll know exactly how much you're going to pay each month. Doesn't that make your budget planning a little easier?

We have flat unlimited pricing based on your venue size!

How will it benefit my visitors/customers?

Our business is more about people than technology. We've developed OnCell as a tool to help you enhance the customer experience and create value at your venue or business.

OnCell Value Proposition Summary:

    - Provides content at your visitor's / customer's time and pace.
    - Provides audio to support the visual experience.
    - Leverages exploding wireless industry trends.
    - Allows you to also target the teenage - young adult demographic.
    - Allows you to make quick changes to content.
    - Allows you to track user results.
    - Eliminates your investment in equipment.
    - Eliminates staff time spent on audio player maintenance and deployment.
    - See demographic info about your visitors
    - Keep visitors at your location longer
    - Improves visitor overall experience

What makes OnCell the right choice?

Staffed with Experienced Telecom Professionals
 
Technology

    - Unlimited calls into your tour
    - Recognizes return callers
    - Requires minimal key pad entries
    - Provides timely/current statistics recap of visitors
    - Allows for gifting via credit card
    - Offers full multi-media experience for client guests

Published Pricing – Fixed Flat Rate

    - Instead of pricing randomly across same size customer group

Full-Time Client Account Manager

    - Assists with tour development process

Promotes Best Practices Philosophy - Forum for Client Exchange

    - Documents for successful tours made available for clients
    - Sharing of successful marketing, signage, visitor reviews

Support Available 24/7